Common Questions
Frequently Asked Questions
What do you charge?
We provide fixed-price estimates upfront — no hourly rates, no surprises. Our minimum job fee is $225, which works best when there are two or three small items to take care of in a single visit — think furnace filter replacement, a smoke detector swap, and a piece of weatherstripping. Have a short list? That's exactly what we're built for.
Do you offer warranty?
Yes. We offer a 1-year labor warranty against workmanship defects. 90 days on plumbing.
When are you available?
Availability varies throughout the year, but we typically book 1–2 weeks out. For larger or multi-item jobs, we recommend reaching out sooner to secure your preferred time. Contact us and we'll give you a current lead time.,
Do you do full renovations?
Our focus is on repairs and maintenance — the everyday work most contractors deprioritize. That said, we do consider small renovations on a case-by-case basis, particularly for existing clients. If you have a project in mind, reach out and we'll let you know if it's a good fit.,
Are you insured?
Yes, we carry general liability insurance, have WCB coverage, and a city of Edmonton business license.
Who supplies the tools?
We come prepared with all the necessary tools for the job. Rare occurrences may require renting a tool which would be noted and included in the estimate.
Who supplies the materials?
It depends. For example: If you already purchased a light fixture or a new kitchen tap, or have paint then we use that. For repairs, we can advise you to pick up what's needed or we pick it up and add it to the invoice.
What kind of payment do you accept?
We accept E-transfer, Debit/Interac, and Visa, Mastercard.
Do you offer payment terms?
No. We require full payment upon completion of the project. Project completion refers to the point at which you receive the invoice.
Do you charge tax?
Yes, we are a registered business with the CRA. All invoices will be subject to GST.
Do you provide invoices?
Yes, we believe a paper trail is a way to protect us both. We aren't interested in "under the table" jobs.
Can I add on extra work?
This depends a lot on our schedule. If we have time to add extra work above our original reason to be at your home we will. If we cannot complete the extra work that day we will schedule you for the next available opening.
Do you work evenings or weekends?
Our normal business hours are Monday-Friday 9-5. If our schedule permits, we may offer evening or Saturday appointments if needed.
Do you offer free estimates?
Yes. In most cases we can get an estimate prepared from a conversation and maybe a couple of pictures. If you have multiple small or medium projects, a site visit may be needed. If a site visit is necessary we charge our minimum trip fee. The trip fee is then credited back to the invoice for completed work.
How long to get an estimate?
We try to have all estimates completed within 48 hours.
If you have more questions you can contact us below.